Caffeinated Layers

Refund & Return Policy

Last Updated: 11/5/2025

Our Commitment

At Caffeinated Layers, we stand behind the quality of our 3D printed products. We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Return Policy Overview

Standard Products: 30-Day Returns

Non-customized items can be returned within 30 days of receipt for a full refund or exchange.

To be eligible:

  • Item must be in original condition
  • Unused and undamaged (unless reporting a defect)
  • Include all original packaging if possible
  • Provide proof of purchase (order number or receipt)

Custom/Personalized Products: No Returns

Customized prints are non-returnable and non-refundable unless there is a defect or error on our part. We provide preview images for approval before production to ensure your complete satisfaction.

Defective or Damaged Items

If your item arrives damaged or defective, we'll make it right immediately:

  1. Contact us within 7 days of receiving the item
  2. Provide photos showing the damage or defect
  3. We'll send a replacement at no cost to you, or provide a full refund

Note: Minor layer lines and slight color variations are inherent to 3D printing and are not considered defects.

How to Request a Return

To initiate a return:

  1. Email us at hello@caffeinatedlayers.com with your order number
  2. Explain the reason for your return
  3. We'll respond within 24 hours with return instructions
  4. Ship the item back using our provided instructions

Refund Processing

Once we receive and inspect your returned item:

  • We'll notify you of the approval or rejection of your refund
  • If approved, refunds are processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable (unless the item was defective or we made an error)

Exchanges

We're happy to exchange non-customized items for a different color, size, or design. Contact us to arrange an exchange, and we'll coordinate the swap for you. Exchanges follow the same 30-day window as returns.

Note: Custom/personalized items cannot be exchanged as they are made specifically to your specifications.

Custom Orders - Important Details

All sales of customized/personalized products are final.

Custom and personalized prints are non-returnable and non-refundable as they are made specifically to your unique specifications.

Our Custom Order Process:

  • We provide preview images for your approval before beginning production
  • Once you approve the design, production begins and the order becomes non-refundable
  • If the final product doesn't match the approved design due to our error, we'll remake it or provide a full refund
  • Changes of mind or design modifications after approval are not eligible for refund

We take extra care with custom orders to ensure they meet your expectations before production begins.

Return Shipping Costs

Defective or incorrect items: We cover all return shipping costs and will provide a prepaid return label.

Change of mind or standard returns: Customer is responsible for return shipping costs. We recommend using a trackable shipping method.

Lost Packages

If tracking shows your package was delivered but you haven't received it:

  1. Check with neighbors, building management, or mailroom
  2. Verify the shipping address on your order
  3. Contact us within 7 days of the delivery date and we'll work with you to resolve the issue

Non-Returnable Items

Certain items cannot be returned:

  • Sale or clearance items (marked as final sale)
  • Gift cards
  • Items that have been used, damaged by customer, or modified from original condition

Questions?

We're here to help! If you have any questions about returns or refunds, please contact us:

Our Promise

We genuinely care about your satisfaction. If something's not right, we'll do everything we can to make it right. That's the Caffeinated Layers guarantee. (Also guaranteed: we were probably caffeinated when we made your order.)